Annuities Retention Specialist jobs in Florida

Annuities Retention Specialist coordinates with service representatives and clients to assist with retaining the client's annuity business. Provides knowledge and expertise to clients in order to meet their financial goals and to clearly understand various options that are available with annuities. Being an Annuities Retention Specialist reviews surrender requests and contacts clients to re-engage and identify opportunities for additional sales. Makes recommendations to product line management to improve service and design of products that encourage client retention. Additionally, Annuities Retention Specialist requires a bachelor's degree. Typically reports to a manager. The Annuities Retention Specialist contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be an Annuities Retention Specialist typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)

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Retention specialist
  • Varsity Tutors
  • Orlando, FL FULL_TIME
  • Overview :

    Varsity Tutors, a Nerdy company, is looking for Senior Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner.

    Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal.

    Come join our fast growing team and help people get the educational help they need!

    Senior Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution.

    This is a temp-to-hire (paid training), remote position focused on retaining existing customers during high-level escalations.

    Senior Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.

    Location : Fully Remote - Based in the USA

    About Nerdy : Qualifications :

    Qualifications :

    • 3 years experience with high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phone.
    • Education, teaching, or tutoring experience is preferred, but not required
    • Strong problem solving skills and ability to adapt quickly in a fast-paced environment
    • Conflict management skills and the ability to use high level judgment when managing customer defects
    • Ability to remain calm and professional in stressful situations.
    • Excellent verbal and written communication skills
    • Ability to work independently and multi-task
    • Network requirements : High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet
    • Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.

    Responsibilities :

    • Conduct and effectively manage high-volume of inbound phone calls to support current customers
    • Deflect cancellation requests with a solutions oriented approach that instills confidence in the product
    • Full ownership of existing customers that are at risk of canceling services
    • Address complaints with the goal of increasing satisfaction and securing renewals or saves.
    • Achieve client onboarding, retention, and engagement targets set by management
    • Assess and understand the needs of our clients to be able to make recommendations for educational products and services
    • Assist in client service and build strong relations with our students and families
    • Manage client records to ensure proper follow-up
    • Communicate effectively with internal team and external customers
    • De-escalate and handle challenging situations on a regular basis
    • Actively implement coaching and feedback in pursuit of providing customers with a high quality experience

    Varsity Tutors Leadership Principles

    Relentless Focus on Customers

    • Comfort with Ambiguity
    • Ownership
    • Simplify
    • Intellectual Curiosity
    • Build Teams
    • Think Big
    • Insist on High Standards
    • Bias for Action
    • Build Trust
    • Go Deep
    • Have Conviction
    • Deliver Results
    • Are Right, a Lot

    Pay / Benefits : $18 / hr to start with the opportunity to be promoted to a full-time position based on performance, which offers :

    • $40,000 base salary
    • $6,000 variable compensation target (plus unlimited bonus potential)
    • Equity (Restricted Stock Units) in the company.
    • Full-time positions ( evenings and weekends required ) also include a comprehensive benefits package (health insurance, 401k matching plan, PTO, and free access to tutoring and our online educational resources).
    • Fully Remote Position
    • A once-in-a-lifetime opportunity to help transform how the world learns!
    • A fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture
    • Last updated : 2024-06-07

  • 3 Days Ago

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Retention specialist
  • Varsity Tutors
  • Hollywood, FL FULL_TIME
  • Overview : Varsity Tutors, a Nerdy company, is looking for Senior Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and innovative techn...
  • 3 Days Ago

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Retention Specialist
  • Rocket Pest, Inc
  • Tampa, FL FULL_TIME
  • Rocket Pest Control is an out of this world company looking for the best Rocketeers to help us be the trusted choice in pest control! Our Mission is to protect customer’s homes, families and businesse...
  • 5 Days Ago

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RETENTION SPECIALIST
  • Choice Home Warranty
  • Sunrise, FL FULL_TIME
  • Retention SpecialistLocation: Sunrise, FLWe are seeking a highly motivated and experienced Retention Specialist to join our team. The ideal candidate will have a proven track record of retaining custo...
  • 7 Days Ago

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Retention Specialist
  • WOW Recruitment
  • Sydney, FL FULL_TIME
  • WOW Recruitment are proud to be an exclusive recruitment partner for this ambitious and fast-growing fintech company in Sydney.Their continued growth plans see the critical need for a Customer Retenti...
  • Just Posted

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Retention Specialist
  • LIFE SURGE
  • Palmetto, FL FULL_TIME
  • Job Title: Retention SpecialistEmployment Type: Full Time, 40 hours/weekReports to: Collections ManagerFLSA Status: Non ExemptWho We Are LIFE SURGE is a leading company in the industry of faith-based ...
  • 12 Days Ago

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Retention Specialist
  • Buffalo Biodiesel, Inc.
  • Buffalo Biodiesel is in growth mode and currently seeking a Retention Specialist to join our fast-growing team! Who We A...
  • 6/11/2024 12:00:00 AM

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Retention Specialist
  • Center for Employment Opportunities
  • San Jose, CA
  • Retention Specialist San Jose, CAIn Person Anticipated deadline to submit application: June 10, 2024 before 12:00 pm PST...
  • 6/11/2024 12:00:00 AM

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Retention Specialist
  • Better Debt Solutions
  • Irvine, CA
  • At Better Debt Solutions, our mission is to nurture a culture of compassion and empowerment. It is rooted in empathy and...
  • 6/10/2024 12:00:00 AM

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Retention Specialist
  • Allstate Insurance Agency - Heidi Rowan
  • Happy Valley, OR
  • Job Description Job Description Benefits: Bonus based on performance Dental insurance Health insurance Paid time off Vis...
  • 6/10/2024 12:00:00 AM

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Client Retention Specialist
  • Heartland, a Global Payments company
  • Jeffersonville, IN
  • Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers a...
  • 6/9/2024 12:00:00 AM

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RETENTION SPECIALIST
  • Anthony Jordan Health Corp
  • Rochester, NY
  • RETENTION SPECIALIST ROCHESTER, NY (http://maps.google.com/maps?q=214C+Lake+Avenue+ROCHESTER+NY+USA+14608) Quality Impro...
  • 6/9/2024 12:00:00 AM

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Customer Retention Specialist
  • VAYAN GROUP, LLC
  • Sterling Heights, MI
  • Job Description Job Description Job Description for Customer Retention Specialist: Vayan Group “Vayan” is a leading prov...
  • 6/7/2024 12:00:00 AM

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Customer Retention Specialist
  • Trupanion Inc.
  • Seattle, WA
  • Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, ...
  • 6/7/2024 12:00:00 AM

Florida (/ˈflɒrɪdə/ (listen); Spanish for "land of flowers") is the southernmost contiguous state in the United States. The state is bordered to the west by the Gulf of Mexico, to the northwest by Alabama, to the north by Georgia, to the east by the Atlantic Ocean, and to the south by the Straits of Florida. Florida is the 22nd-most extensive (65,755 sq mi or 170,300 km2), the 3rd-most populous (21,312,211 inhabitants), and the 8th-most densely populated (384.3/sq mi or 148.4/km2) of the U.S. states. Jacksonville is the most populous municipality in the state and the largest city by area in th...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Retention Specialist jobs
$53,959 to $72,275