Most complainers possess the deadly duo of insecurity and imagination.
They believe others don't value their opinions, so they exaggerate them
loudly. When the complainer puts down an idea or person, don't argue.
Instead, stick to the facts. Reiterate positive aspects.
Dawn Dugan specializes in writing books, articles, white papers, reports and special communications for the human resources industry. She is the co-author of Effective Executive Compensation, which was published by AMACOM in 2008. Read more...