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Article:

7 Ways to Make Yourself Indispensable

Tips for Keeping Your Job When Everyone Else is Losing Theirs

Work on Your "Phone Voice"

Answer the phone like you're talking to your next new client.

It kills me when I call a company and the person I get on the other end sounds either annoyed or angry that I called. The first person you speak with gives you a first impression of the company, and there are no second chances for first impressions. If you are answering the phone or greeting someone in person, sound happy to do so.

I had a boss who told me I have "a phone voice." It was cheerful and helpful, no matter my mood. If the clients like you they might mention it to your boss. And any time you can cast yourself in a positive light, do it.

Practice having a good "phone voice" and people will look forward to speaking with you.

 

  • Ellen Henderson

    Ellen works in marketing as an Engagement Manager, creating strategic plans and sharing insights. She worked in Atlanta for the beginning of her career with a couple different small agencies and now works in Irvine, CA with Trinet Internet … Read more...