The IT Service Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of an organization's technical help desk. Being an IT Service Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Trains the team on the help desk systems and tools to identify, document, track, and resolve reported problems. In addition, IT Service Desk Manager monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Acts as an escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree. Typically reports to a director. The IT Service Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an IT Service Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Are you driven by the thrill of tackling technical challenges and delivering top-notch customer service? Do you thrive in environments where every solution you provide makes a real difference to the customer experience? If you're passionate about problem-solving and providing exceptional support, then we have an exciting opportunity for you as a Customer Technical Support Manager at H2O LLC.
Company Description
H2O Incorporated has been a leading provider of water treatment systems for over 35 years. Specializing in the offshore oil and gas and marine markets, we offer complete, industry-leading solutions that satisfy all water treatment needs. Our worry-free solutions are customized, easy to use, and meet all government regulations. With a diverse team and a global service network, we are confident in the quality of our products and services.
Role Description
This is a full-time on-site role for a Customer Technical Support Manager located in Lafayette, Louisiana. The Customer Technical Support Manager's responsibilities will involve managing support tickets, providing timely technical assistance, and ensuring customer satisfaction through effective communication and collaboration with internal teams.
Qualifications
Benefits
Application Process
If you are a qualified candidate with the necessary skills and experience, we invite you to apply and join our team to contribute to the success of our cutting-edge water treatment products.
To apply, you can also send your resume and a cover letter outlining your qualifications and relevant experience to humanresources@h2oinc.com. Please include the subject line: "Application for Customer Technical Support Manager - [Your Name]."
H2O LLC is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. We look forward to welcoming talented professionals to our team who share our commitment to excellence.