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Contact Center Supervisor jobs in the United States

Recently Added Contact Center Supervisor jobs

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Call Center Supervisor
  • Inktel Contact Center Solutions
  • Miramar, FL FULL_TIME
  • Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Developing talent is their bread and butter—and our Ops. Supervisors consistently perform at a high level. They report directly into the Site Director of their respective sites. They are primarily responsible for coaching their team of agents, developing talent, monitoring wait times, reporting on key metrics and managing escalations.

    Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.

    Qualifications

    • Proven track record of ALL of the following:
      • [S]ervice
      • [T]enacity
      • [R]esponsibility
      • [I]ntegrity
      • [V]ersatility
      • [E]ntrepreneurship
    • Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
    • Empathetic and active listening
    • Excellent communication skills: concision and clarity
    • Passion for coaching, providing feedback and developing talent
    • Positive outlook and enthusiastic attitude
    • Conscientious team player
    • Driven by delivering results
    • Professional demeanor, put together
    • Dependable and consistent
    • 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role
    • Thrives in a fast-paced environment with changing priorities and goals
    Responsibilities

    • Model Inktel’s Passion for People in every interaction.
    • Lead a team of 15-20 direct reports; coach, develop, and motivate them to ensure that they are providing world-class customer service on all customer interactions, delivering on their commitments, and maximizing their potential.
    • Implement strategies to keep attrition low.
    • Oversee the day-to-day operation of your assigned program and ensure that program goals, such as service level, quality, and staffing, are met.
    • Drive a culture of accountability, continuous improvement, and personal excellence.
    • Communicate key messages effectively to ensure that direct reports are well informed about issues that may impact them or their customers.
    • Prioritize objectives with little-to-no assistance, find issues and create and execute on solutions that address those issues.
    • Work constructively with other departments, such as client services, quality assurance, training, and recruiting, to share ideas and leverage best practices.
    • Develop and audit quality assurance strategies to ensure the delivery of world-class service.

    Salary & Benefits

    The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, and a 401K plan.

    Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
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Outpatient Practice Supervisor - Contact Center
  • MMC001 Marshall Medical Center
  • Placerville, CA FULL_TIME
  • Department: MMF Contact Center Shift: Primarily Days (United States of America) Employee Type: Regular Per Diem Type (if applicable): Minimum Pay Range: $31.54 - $39.42 Job Description: POSITION SUMMA...
  • 2 Months Ago
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47- Contact Center - Contact Center Supervisor
  • MISSION FEDERAL CREDIT UNION
  • San Diego, CA FULL_TIME
  • We are looking for a LEADER for our 60 Team Member call center based in Scripps Ranch! Do you have a passion for helping others? Are you the go to person for people on your team because you always hav...
  • 2 Months Ago
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Supervisor Contact Center
  • Allina Health System
  • Coon Rapids, MN FULL_TIME
  • Department: 16008775 Customer Exp Ctr Care Nav Shift: Day (United States of America) Hours: 40 Contract: Non-Union Weekend Rotation: Occasional Job Profile Summary: Leads the daily operations for the ...
  • Just Posted
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Operations Supervisor- Contact Center
  • Victra - Verizon Authorized Retailer
  • Winterville, NC FULL_TIME
  • Why Join VICTRAVictra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Guest...
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Supervisor contact center
  • Universal Screen Arts
  • Hudson, OH FULL_TIME
  • Job Type Full-time Description Universal Screen Arts, Inc. is a leading omnichannel retail company committed to strengthening the connections between our customers and their loved ones by delivering C...
  • Just Posted
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Contact Center Supervisor jobs at Popular Companies

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Customer Service Representative-SR
  • Russell Tobin
  • Columbus, OH
  • Job Description Job Description Position Title: Customer Support Representative/Account Representative-Sr Location:4343 ...
  • 5/30/2024 12:00:00 AM
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Customer Service Representative(Associate or Bachelor degree Required)
  • Russell Tobin
  • Columbus, OH
  • Job Description Job Description Position Title: Customer Support Representative/Account Representative-Sr Location:4343 ...
  • 5/30/2024 12:00:00 AM
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Director of Revenue Cycle Services
  • The Ohio State University
  • Columbus, OH
  • Screen reader users may encounter difficulty with this site. For assistance with applying, please contact hr-accessiblea...
  • 5/30/2024 12:00:00 AM
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Customer Experience Coordinator
  • Leaderpromos
  • Columbus, OH
  • Job Description: Customer Experience Coordinator What you will accomplish: The Customer Experience Coordinator is respon...
  • 5/30/2024 12:00:00 AM
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Call Center Representative
  • Russell Tobin
  • Columbus, OH
  • Job Description Job Description Position Title: Customer Support Representative/Account Representative-Sr Location:4343 ...
  • 5/30/2024 12:00:00 AM
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Patient Service Representative - Care Coordinator
  • quantum-health
  • Dublin, OH
  • Description Now Hiring For June Classes! Starting Pay: Minimum $18.00 - Maximum $24.00 per/hour* Shift Differential: + $...
  • 5/30/2024 12:00:00 AM
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Customer Service representative(Associate OR Bachelor degree required)
  • Russell Tobin
  • Columbus, OH
  • Job Description Job Description Position Title: Customer Support Representative/Account Representative-Sr Location:4343 ...
  • 5/29/2024 12:00:00 AM
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Call Center Representative
  • Russell Tobin
  • Columbus, OH
  • Job Description Job Description Position Title: Customer Support Representative/Account Representative-Sr Location:4343 ...
  • 5/29/2024 12:00:00 AM
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Income Estimation for Contact Center Supervisor jobs
$54,488 to $75,294